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1. Timezone : America/Newyork 2. Dump the sql by command : mysqldump --routines -u root -pmysql helpdezk14 > helpdezk.sql 3. Vendor has asked to keep min requirement PHP 7.0 and MYSQL version 5.6. Check here https://github.com/albandes/helpdezk/issues/62#issuecomment-577118916 4. Remove DEFINER=`root`@`localhost` from sql. It is added post installation