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Refund and Return Policy for Dheergam
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Last Updated: 13/02/2024
Thank you for choosing Dheergam for your herbal product needs. We take great pride in our products and are committed to providing you with high-quality items. In the event that you need to return or refund a purchase, please review the following policies:
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1. Returns
1.1 Eligibility Criteria
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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1.2 Time Frame
You must initiate the return process within [number of days, e.g., 30 days] from the date of purchase.
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1.3 Process
To initiate a return, please contact our customer support at kartar93singh.04@gmail.com. Our team will guide you through the process and provide you with a return authorization.
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1.4 Shipping Costs
Customers are responsible for shipping costs associated with returning the item. Shipping costs are non-refundable.
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2. Refunds
2.1 Eligibility Criteria
Refunds will be processed only for items that meet the eligibility criteria mentioned in Section 1.
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2.2 Time Frame
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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2.3 Refund Method
Refunds will be issued to the original payment method used for the purchase.
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3. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at kartar93singh.04@gmail.com with details and photographic evidence. We will provide instructions on how to proceed.
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4. Exchanges
We do not currently offer exchanges. If you need a different item, please return the original item (following the return process) and place a new order.
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5. Contact Information
If you have any questions regarding our refund and return policy, please contact us at kartar93singh.04@gmail.com.
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